Story Wellness
Notice of Privacy Practices
HIPAA Disclosures
Individual and Group Confidentiality Policies
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
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You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
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We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
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You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
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We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
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You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
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We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
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You can ask us not to use or share certain health information for treatment, payment, or our operations.
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If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
Get a list of those with whom we’ve shared information
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You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
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We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
Choose someone to act for you
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If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
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We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
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Share information with your family, close friends, or others involved in your care
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Share information in a disaster relief situation
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Include your information in a hospital directory
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Contact you for fundraising efforts
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
In the case of fundraising:
Our Uses and Disclosures
How do we typically use or share your health information? We typically use or share your health information in the following ways.
Treat you
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
Example: We use health information about you to manage your treatment and services.
Bill for your services
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers’ compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions
Our Responsibilities
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We are required by law to maintain the privacy and security of your protected health information.
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We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
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We must follow the duties and privacy practices described in this notice and give you a copy of it.
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We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
Effective Date: October 11, 2013
This Notice of Privacy Practices applies to the following organizations.
Story Wellness and Story Wellness
HIPAA
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. This notice is effective as of April 15, 2003.
Treatment, payment and health care operations:
Story Wellness uses and discloses your protected health information for treatment, payment, and health care operations. Some examples of when our office may use or disclose your health care information for these purposes include:
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Sharing test results with other health care providers for confirmation of a diagnosis;
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Providing your diagnosis or other information about your health to your insurance provider or our billing service to obtain payment for the health care services we provide;
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Reviewing information as part of our quality improvement program.
Other uses and disclosures:
Story Wellness may also use or disclose your protected health information, in compliance with guidelines outlined by law, for the following purposes:
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Providing you with information related to your health;
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Contacting you regarding appointments, information about treatment alternatives, or other health related services;
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Incidental uses or disclosures (e.g., listing your name on a sign-in sheet, etc.);
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Compliance with all laws (including reports of suspected abuse, neglect or violence);
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Providing certain specified information to law enforcement or correctional institutions;
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Providing information to a coroner, medical examiner, funeral director or organ procurement organization;
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Public health activities when requested by a public health authority or the FDA. Responding to health oversight agencies;
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Responding to court or administrative tribunal orders, subpoenas, discovery requests or other lawful process;
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Research activities;
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When necessary to avert a serious threat to health or safety;
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Military affairs, veterans affairs, national security, intelligence, Department of State, or presidential protective service activities;
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Providing information to public or private disaster relief agencies; or Information to a family member, other relative, or close personal friend when: notification of your location, general condition or death; to assist in your health care (e.g. pick-up prescriptions or other documents, note follow-up care instructions, etc.)
Authorization for other uses: Story Wellness will make other uses and disclosure of your protected health information only after obtaining your written authorization. If you authorize a use not contained in this notice, you may revoke your authorization at any time, by notifying us in writing that you wish to revoke your authorization.
Your rights regarding the privacy of your health information: Subject to limitations outlined by law, you have certain rights related to use and disclosure of your protected health information, including the right to:
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Request restrictions on certain uses and disclosures. However, Story Wellness is not obligated to agree to requested restrictions;
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Receive confidential communications or protected health information;
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Inspect and copy your protected health information with some limited exceptions;
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Amend your health information;
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Receive an accounting of disclosures of your health information;
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Obtain a copy of this notice.
Story Wellness duties regarding the privacy of your health information:
Subject to limitations outlined by law, Story Wellness has certain duties related to your protected health information, including:
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Story Wellness is required by law to maintain the privacy of protected health information and to provide individuals with notice of our legal duties and privacy practices with respect to protected health information.
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Story Wellness is required to abide by the terms of the privacy notice that is currently in effect.
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Story Wellness reserves the right to change a privacy practice described in this notice and to make such change effective for all protected health information. Revised notice will be posted in our office and available upon request.
Concerns:
If you believe your privacy rights have been violated, you may make a complaint by contacting the Secretary for the Department of Health and Human Services. No individual will be retaliated against for filing a complaint.
Individual and Group Confidentiality Policy
The following information is provided to assist you in your counseling experience at Story Wellness.
Counseling and treatment is a personal and confidential relationship between a clinician and individual, group or family.
We work from a team approach at Story Wellness. Therefore, there may be times when it is necessary for us to consult with other professional staff either individually or at our clinical team meetings in an effort to provide you with the highest consideration and quality. Our clinicians are all Mastered prepared and professionally licensed, graduate student interns, or clinicians working toward certification in substance abuse counseling.
No information will be released from Story Wellness regarding counseling or consultation sessions without your expressed written consent. If you wish for information to be released to anyone, it will be necessary for you to complete a Release of Information form, stipulating the professional to whom the information is being sent. The law stipulates that in the event of imminent danger to yourself or others, we must breach confidentiality. We must also act in accordance with California State laws mandating reporting in the following circumstances.
I. Incidents that involve a child, elder or dependent abuse (including but not limited to) neglect, sexual, financial, emotional and/or psychological.
II. Disclosure of intent to take harmful, dangerous, or criminal action against another person or against yourself.
III. Crimes committed on the premises or against a program staff member.
SATISFACTION SURVEY
Your satisfaction is the key to our success. We want you to tell us what is good about our services and where we need to improve. Periodically we will distribute a satisfaction survey to you to be filled out. Your signature is optional.
To reinforce the feelings of closeness and willingness to share with others your feelings, thoughts, and consequences of your dependency, confidentiality is a must in group therapy. Use this as your golden rule: What is said in Group, stays in Group. To break this rule violates the trust of the total group and the effectiveness of group therapy is lost.
The following guidelines will help you maintain this rule:
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Group issues are not discussed with others outside your group.
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Do not discuss group issues with your roommate unless he/she is in your group.
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Do not discuss at any outside meetings or places where others may overhear you.
Your group therapists have the same responsibilities for group confidentiality as you, with the exception that your therapists share group issues and your participation in the group process with other staff members. This is a vital part of the staff team’s approach to assist you in your recovery.
The staff values your confidentiality so highly that anyone who breaks confidentiality – whether to another patient of Story Wellness or to family, significant others, etc., may be subject to discharge from this program.
Confidentiality & Limits of Confidentiality of Mental Health, Alcohol & Drug Abuse Client Records
The confidentiality of mental health, alcohol abuse, drug abuse, and/or eating disorder Client records maintained by this program is protected by Federal laws and regulations. The limits of confidentiality include that the program may not say to a person outside the program that a Client attends the program or disclose any information identifying a Client as an alcohol or drug abuser, UNLESS:
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The Client consents in writing;
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The disclosure is allowed by a court order, or
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The disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit or program evaluation.
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Suspected child or elderly abuse or neglect from being reported under State law to appropriate State of local authorities.
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Any information about a crime committed by a Client either at the program or against any person who works for the program or about any threat to commit such a crime.
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Any threats to self or to others.
Violation of the Federal laws and regulations by a program is a crime. Suspected violations may be reported to the appropriate authorities in accordance with Federal regulations.
Federal laws and regulations do not protect any information about a crime committed by a Client either at the program or against any person who works for the program or about any threat to commit such a crime.
Federal laws and regulations do not protect any information about suspected child or elderly abuse or neglect from being reported under State law to appropriate State or local authorities.